Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE309 Mapping and Delivery Guide
Develop product and service knowledge for customer engagement operation
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCUE309 - Develop product and service knowledge for customer engagement operation |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer engagement activity.It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team. This work is undertaken with some supervision and guidance.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Acquire knowledge of products and services in a specified area |
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Element: Evaluate full range of products and services in a designated area of business |
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Element: Convert product and service knowledge into benefits |
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